Service Entrepreneur

Location: Gothenburg, Sweden


Job Number: 1927

Requisition Number: 146573BR

Position Title: Non Categorized Workforce_50522548

External Description:

Are you ready to make electrifying connections? Help us to design sustainable transportation solutions for the future. As part of the Volvo Group Technology team, you’ll help us accelerate our journey by engineering exciting next-gen technologies with a global reach. Be part of our evolution as we strengthen our team. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact.

Shaping tomorrow’s technology

At Vehicle Technology, we are passionate about shaping tomorrow’s technology to create excellent sustainable transport and infrastructure solutions to make the world a better place for future generations. We provide innovative, safe and driver friendly solutions, we develop top quality services and we make our customer operations more efficient by using excellent data insights. We support the Volvo Group engineering community with cutting edge tools and methods

Roles and Responsibilities

Our mission, is to identify and create and deliver new digital vehicle-related services, from an end-to-end perspective (meaning cross-functionally), by capitalizing on digitalization and the knowhow of the Volvo Group.
A directional target, is that we by 2027, have  established a “Service machinery” for vehicle-related services, leading 1/3 of all Service initiatives, and are recognized as the "applied service innovation center" within Group Trucks.
We are a fairly new organization, and by finding a person passionate about customer business and services for this position: Service Entrepreneur, we take the next tangible step on a very exciting and challenging journey.

Your key responsibilities will be:
In this role, you will be shaping and leading the area of applied service design, with the mission to:

  • Support our Brands and Customers, by co-creating fantastic digital and connected services
  • Accelerate our adoption of, and proficiency in, our Customer Service Process “CuSP”.
  • Lead by example (teach by doing), as well as to guide colleagues (who will learn by doing), in how to successfully identify, develop and deliver customer services by applied Service Design
  • Exploit the unique advantages of the Volvo group (including our in-vehicle platforms), and combine this with customer centric solutions, and the strength of open platforms (such as Android), to bring out digital and connected solutions that make a difference for our customers
  • Ensure that our solutions truly support the flow of value, and takes the End-to-End view;
  • “it does not work until a paying customer is happily using it.”

You will be part of Vehicle Technology, and more specifically, the Services organization, and be part of the Services Leadership Team and report to the Director of Services.

How to succeed

To succeed in this position, a solid foundation in the transport industry in general, and operations in particular, is a good start, and a knack for gaining insights into customers’ needs and processes, and a proven ability to translate this into solid actions will be the next building block.
On top of this, you will probably bring your passion for at least one of the following topics: change management, service design, teaching, leading and coaching others or lean methods applied to logistic flows.
By applied service design, we want to go beyond being skilled in the facilitation of Design Thinking, by ”thinking big but start small”, meaning combining highly professional business research into insights, alongside the skill to not only listen and observe what customers express, but to discern what is relevant for us, and conclude what is good enough to act on, and what needs further validation, and how to do it​.
If you combine the above, with a Mindset of: ”how can I validate my value proposition?”, and then moving heaven and earth to see it done, your success is very close to assured .

The location for the position is Gothenburg, Sweden. If you are based in another location, but your skills are a good fit, we strongly encourage you to apply anyway. Relocation support can be provided if needed.

Contacts: Hiring Manager: David Klippudde, Talent acquisition team: John Håkans
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success. 
Volvo Group Trucks Technology provides Volvo Group Trucks and Business Area's with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support. With Volvo Group Trucks Technology you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you’ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation



Community / Marketing Title: Service Entrepreneur

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Location_formattedLocationLong: Gothenburg, SE